Privacy and Cookie Policy

Effective date: 22 April 2026

This policy explains how Love St Agnes collects, uses, stores, and protects personal data, and how cookies or similar technologies are used on the website.

Love St Agnes is a local listings and information service for St Agnes, Cornwall, UK. It is operated by Ben Jackson, Look Up!, Durning Road, St Agnes, Cornwall, TR5 0UP, United Kingdom.

1. Scope of This Policy

This policy applies to personal data collected through the Love St Agnes website, including when you browse the site, create an account, submit or edit listings, sign up to the mailing list, contact Love St Agnes, or purchase a premium subscription.

This policy should be read alongside the Terms and Conditions.

2. Personal Data That May Be Collected

Depending on how you use the website, Love St Agnes may collect:

  • Account information, such as your name, email address, and login details.
  • Profile and listing information that you submit, edit, or publish.
  • Contact information and message contents if you get in touch.
  • Mailing list information, such as your email address and, where provided, your first name, last name, and area or location.
  • Subscription and billing-related information needed to manage your premium membership.
  • Technical and usage information, such as browser type, approximate device information, page views, and general interaction data.

3. How Your Data Is Used

Love St Agnes may use personal data to:

  • Provide, maintain, and improve the website and its features.
  • Create and manage user accounts and login sessions.
  • Display and manage user-submitted listings and content.
  • Respond to enquiries and provide support.
  • Send mailing list updates where you have signed up.
  • Manage premium subscriptions, billing, and refunds.
  • Protect the website against misuse, fraud, or security issues.
  • Understand how the site is used so it can be maintained and improved.

4. Legal Bases for Processing

Where UK data protection law applies, Love St Agnes relies on one or more of the following legal bases:

  • Contract, where processing is necessary to provide services you have requested, such as account access or premium membership.
  • Consent, where you choose to join the mailing list or otherwise opt in to communications.
  • Legitimate interests, where processing is reasonably necessary to operate, secure, moderate, and improve the website.
  • Legal obligation, where data needs to be retained or disclosed to comply with applicable law.

5. Mailing List

If you sign up to the Love St Agnes mailing list, your email address will be used to send occasional updates, news, and promotional content relating to Love St Agnes and the local area.

Mailing list records may include your email address and, where provided, your first name, last name, and location or area.

Love St Agnes will not sell your personal data or mailing list email addresses.

You can unsubscribe at any time using the unsubscribe link included in mailing list emails.

6. Payments and Premium Membership

Premium subscription payments are processed by Stripe. Love St Agnes does not store your full payment card details on its own servers.

Stripe may process payment information, billing details, and related transaction data in accordance with its own privacy notice and terms.

Information about premium membership itself is available on the Premium page.

7. Third-Party Service Providers

Love St Agnes uses third-party providers to operate parts of the service. These may include:

  • Supabase, for authentication, database functionality, and account session handling.
  • Stripe, for subscription billing and payment processing.
  • Resend, for mailing list and email delivery functions.
  • Vercel, for website hosting and analytics.

These providers may process personal data on behalf of Love St Agnes to the extent necessary to provide their services.

8. Data Sharing

Love St Agnes does not sell personal data. Personal data may be shared only where reasonably necessary to operate the service, process payments, send emails, comply with the law, enforce site policies, or protect the rights, property, or safety of Love St Agnes, its users, or others.

9. Data Retention

Personal data is kept only for as long as reasonably necessary for the purposes described in this policy, including operating the service, maintaining records, complying with legal obligations, resolving disputes, and enforcing agreements.

Mailing list data will generally be retained until you unsubscribe or ask for it to be removed, unless retention is required for legal or administrative reasons.

10. Your Rights

Depending on your location and applicable law, you may have rights to request access to your personal data, correction of inaccurate data, deletion of data, restriction of processing, objection to certain processing, or data portability.

You may also have the right to withdraw consent where processing is based on consent. This will not affect the lawfulness of processing carried out before consent was withdrawn.

Requests relating to personal data can be made using the contact details available on the website.

11. Security

Love St Agnes takes reasonable technical and organisational steps to protect personal data. However, no website or online service can be guaranteed to be completely secure, and you use the service at your own risk.

12. Cookie Policy

Love St Agnes currently uses only limited cookies or similar technologies that are necessary for the website to function, particularly for user authentication and session management.

These cookies help keep users logged in, maintain secure sessions, and support core account features. Because they are strictly necessary for the operation of the service, they generally do not require consent under UK cookie rules.

Love St Agnes does not currently use advertising cookies or separate tracking cookies for behavioural profiling.

13. Analytics

Love St Agnes uses Vercel Analytics to understand overall website usage and improve performance and content. At the time of writing, this is used without separate tracking cookies.

Analytics information is used in aggregated or service-level form to understand visits, page usage, and general site performance rather than to build advertising profiles.

14. International Transfers

Some third-party providers used by Love St Agnes may process personal data outside the UK. Where that happens, appropriate safeguards are expected to be used in line with applicable data protection law.

15. Children

Love St Agnes is not specifically directed at children, and personal data should not knowingly be submitted by children without appropriate involvement from a parent or guardian.

16. Changes to This Policy

This Privacy and Cookie Policy may be updated from time to time. The latest version will always be published on this page together with its effective date.

17. Contact

If you have questions about this policy or about how personal data is handled, please contact Ben Jackson through the contact details provided on the website.

This page is intended as a practical website privacy and cookie policy for Love St Agnes, but it is not a substitute for legal advice on your specific obligations under UK GDPR, PECR, consumer law, or other applicable regulations.